Index
Contents for PC411 Help

PC411 is your online North American phone book.  You can use PC411 to find names, telephone numbers and addresses faster and easier than ever before.

How to . . .

Find a Residential Listing

Find a Business Listing

Search a Region

Use the Listings

Use the Main Screen

Edit Listings

Copy to Letter

Mark to Keep

Clean Up

Dial Telephone Number

Print Listings

Convert Listings to Document

Save Listings

Add to Phone Book

Add to File

Open a File

Import Listings from Another Database

Export Listings to Another Database

Change Preferences

Change Modem Settings

Register to use PC411

Fees

Troubleshooting

Commands

File Menu

Edit Menu

View Menu

Options Menu

Window Menu

Sort Menu

Help Menu

License

Software and documentation © Copyright 1994, 1995, 1996 PC411, Inc.  All Rights Reserved.  PC411 is a registered service mark of PC411, Inc.  All brand and product names referenced herein are trademarks or registered trademarks of their respective holders.


How Do I Find a Residential Listing?

You are asked to provide the person's last name, full first name, city and state or province in the appropriate spaces.  PC411 will automatically search for alternate spellings of the first name and for last names listed with just the initial.  PC411 will also search surrounding metropolitan areas for the person if there is no listing in the specified city.  This search provides a telephone number, address and zip code.  The cost for this search is fixed at $0.50, regardless of the number of listings that are retrieved.  There is no charge if there is no listing.  The above price is effective 10/95.  All prices are subject to change without notice.

You may create as many queries as you like.  Once you have created your query(s), click "Find Listings" to search the PC411 directory.

Last Name:  Please be as accurate and complete as possible.  If you are not sure of the spelling, complete the spaces and then try a different spelling by clicking "Another Name?"

First Name:  Please provide the full first name.  PC411 will automatically search for alternate spellings of the first name and for and all residences listed with just the first initial.  PC411 will not search for just an initial.  Please provide a middle name or initial in this space if you can.  A middle name or initial will help PC411 find the correct listing faster.

City:  Please type in the city.  For very long city names such as Tuscaloosa, you may type in the first several letters TUSCAL if you prefer.  You should complete the first several letters of the second name for any city name that has two or more words such as New York and San Franc. If PC411 cannot find the person you are looking for in the city you specify, PC411 will automatically search for the listing in surrounding areas.  See How to Search a Region if you do not know the city.

State:  Please provide the two letter state or province code or the three letter Region code.  If you do not know the abbreviation, use the drop-down list box to choose the state or province.  Regions are geographic groupings of states such as the Northeast Region that allow you to search a handful of states very quickly.  See Search a Region.


How Do I Find a Business Listing?

You are asked to provide the full business name, the city and the state or province in the appropriate spaces. PC411 will search surrounding metropolitan areas for the business if there is no listing in the specified city.  This search provides a telephone number, address and zip code.  The cost for this search is fixed at $0.50, regardless of the number of listings that are retrieved.  There is no charge if there is no listing.  The above price is effective 10/95.  All prices are subject to change without notice.

You may create as many queries as you like.  Once you have created your query(s), click "Find Listings" to search the PC411 directory.

Business Name:  Please be as accurate and complete as possible.  Always provide the second word in the name if there is name has more than one word (General Motors, for example).The more complete the name, the more likely it is that PC411 will find the correct business.  If you are not sure of the spelling, try it differently in a second query by clicking "Another Business?"

City:  Please type in the city. For very long city names such as Tuscaloosa, you may type in the first several letters TUSCAL if you prefer.  You should complete the first several letters of the second name for any city name that has two or more words such as New York and San Franc.  If PC411 cannot find the person you are looking for in the city you specify, PC411 will automatically search for the listings in surrounding areas. See How to Search a Region if you do not know the city.

State: Please provide the two letter state or province code or the three letter Region code.  If you do not know the abbreviation, use the drop-down list box to choose the state or province.  Regions are geographic groupings of states such as the North East Region  that allow you to search a handful of states very quickly.  See Search a Region.


How Do I Use the Listings?

You may keep the listings in the PC411 for Windows software or you may use the listings in other applications.  The following is a list of related  functions.

Use the listings in PC411

See	Save Listings

Add to Phone Book

Add to File

Open a File

Print Listings

Use the listings in other applications

See	Copy to Letter

Convert Listings to Document

Export Listings To Another Database

Use the listings in other database applications

See	Export Listings To Another Database


How Do I Search a Region?

This search provides a telephone number, address and zip code for all listings in a state, province, or geographical region that match the individual or business name you provide.  You are asked to provide either a person's last name and full first name or a complete business name and either a state, province, or region.  State and Region codes are located in the State drop down box.  Do not provide a city.  For residential listings, PC411 will automatically search for alternate versions of the first name and for last names listed with just the initial.  The geographical region may be a state, province or one of the following groups available in the state dropdown box:  North East Region, Mid Atlantic Region, South East Region, Mid West Region, Western States Region, South West Region, Pacific Coast Region, Eastern Canadian Region, Western Canadian Region, United States, and Canada.

The cost for this search depends upon the number of listings that are produced by your search. You will be charged $0.10 per listing with a $0.50 minimum.  There is no charge if there are no listings.  CAUTION:  Common last name and first name combinations or common business names ("American etc.") or names of businesses with many locations ("McDonalds") may produce hundreds or thousands of listings.  As a precaution, PC411 has set a limit shown in the Listing Limit dialog box for the maximum number of listings that can be returned for any single Region Search.  This number is set by PC411 and changing it will not affect the limit established by the PC411 Data Center.  Remember that Region Searches with common last names or common business names may produce hundreds of listings.

The above prices are effective 10/95.  All prices are subject to change without notice.

Regions

The regions that PC411 can search consist of the following:

Eastern Canadian Region  (ECR):   NB, NF, NS, PE

Mid Atlantic Region  (MAR):   DC, DE, MD, PA, VA, WV

Mid West Region  (MWR):   IL, IN, MI, MN, MO, OH, WI

Northeast Region  (NER):   CT, ME, MA, NH, NJ, NY, RI, VT

South East Region  (SER):   AL, FL, GA, KY, MS, NC, SC, TN

South West Region  (SWR):   AZ, AR, LA, NM, OK, TX

Pacific Coast Region  (PCR):   AK, CA, HI, OR, WA

Western States Region  (WSR):   CO, ID, IA, KS, MT, NE, NV, ND, SD, UT, WY

Western Canadian Region  (WCR):   AB, BC, MB,NT, SK, YT

United States  (USA):   All 50 states and the District of Columbia.

Canada (CAN):  All 10 provinces and 2 territories.


Limiting Region Searches
Region Searches

With PC411, you may search for a listing within a region.  A region can be a state or province, one of the defined groups of states or provinces (See How Do I Search a Region for a list of these regions), or even the entire United States or Canada.  To search for a listing in a region, leave the city field blank and select a state, province, or region from the drop down box.

Region searches take longer than searches with a city--especially if you are searching multiple states--since PC411 may be looking for listings in every phone book in the United States or Canada.  Please be patient.  Region searches are billed based upon the number of listings that are retrieved.  You may limit the maximum number of listings which will be returned per query.  Please enter a number between 50 and 1000.

Also see:

How Do I Search a Region?

Listing Limits


Region Search Warning
Region Searches

The query you just entered is a request to search a region and may take longer to process than searches with a city.  Region searches are billed on a per listing basis and may produce hundreds of listings.  You may want to narrow the search to a smaller region such as a single state if you have specified the Northeast Region or the USA.  You can avoid per listing charges if you provide a city in which case the cost is fixed at $0.50 no matter how many listings are returned.  As always, PC411 will automatically search the areas surrounding the city for the listing if there is no match in the city that you specified

Click on Disable Warning if you do not want to be warned each time you enter a Region Search.

Also see:

How Do I Search a Region?

Listing Limits


Listing Limits

You may set a limit for the maximum number of listings that will be returned for any single Region Search.

In many cases PC411 will provide an estimate of the number of listings a Region Search may have if the program believes that there will be more than 100.  Region Searches with common last names or business names may have hundreds of listings.  Region Searches are billed per listing.  You may want to search a smaller region or provide a city.

If you set a limit, Region Searches with more listings than the limit will not return any listings but will return the total number of listings found for that particular search.  Searches that have less listings than the limit are not affected.  You may set a limit between 50 and 1000.

PC411 will not return more than 1000 listings during any given connection.  If a search by itself produces more than 1000 listings or if a search in addition to other searches produces more than 1000 listings in total, then PC411 will not execute the search.  PC411 informs you of any searches that have not been done by displaying Total Exceeded.  You are not charges for searches that are not done.


Dialing the Number in a Listing

When the cursor is in a listing with a valid phone number, you can dial that number by selecting Dial Telephone Number in the options menu or in the toolbar.  Pick up the receiver of your phone when the program tells you to.

PC411 will dial the number as well as any prefix specified in the Modem Settings screen and 1 for long distance numbers.

Button:

Also see: Modem Options


Dialing a number
Dialing a Telephone Number

Before dialing a telephone number, PC411 shows you the complete number it will dial, including any dialing prefix you have specified in Modem Settings  .  Click on Cancel  before it dials if the number is not correct.  You should pick up the receiver once you hear a ring.  After PC411 dials the number, the Cancel button changes to OK.  Depending upon how your phone and modem are setup, you may need to click on OK after you pick up the receiver for the phone to connect.

See: Modem Options


How Do I Use the Main Screen?

You can enter queries, search for listings, edit listings, print listings, and save listings in the main screen.

To find residential listings, type the last name, first name, city and state or province into the appropriate cells.  For business listings, type the business name, city and state or province in the appropriate cells.  Use the Tab key or the mouse to move from one cell to the next on one line.  When you have completed a query, use the Enter key or the mouse to move to the next line and confirm the query.  Use the mouse or hold down the Ctrl and Tab key to move between the Residential and Business Listings windows.  To search for listings, click the Find Listings button.

You can use the arrow keys or the mouse to move around the Main Screen.

PC411 lets you edit the search criteria and the listings returned from PC411.  You can edit, copy, move and delete any of the text or lines as necessary

Also See:

Adjusting Column Width

Moving Text

Copying Text

Mark to Keep and Clean Up

Deleting

Entering Telephone Numbers

Editing in a Cell

Entering Text

Selecting Ranges

Moving Around

Moving Around

You can use the mouse or keyboard to move the cell pointer within the windows.  To move the cell pointer, use the keyboard (the tab, shift-tab, and the arrow keys) or use the mouse to click the cell where you want to move.  You can also use the scroll bars to see data that is beyond the window.  To move from one window to the next, use the mouse or the Ctrl and Tab key.  The home key returns you to the cell for the Last Name in the first row.  The end key moves to the last cell in a row.

Selecting Ranges

You can define or "highlight" a range for editing, copying, moving and deleting.  These ranges can be as small as a cell to as large as an entire window.

To enter data in a cell or perform a command on a cell you must make it the active cell.  Use the mouse pointer to select any visible cell in any window.  Use the scroll bars to move to areas of the window that are not visible.  You may also use the arrow keys to move to a cell.  To move to a cell in another window, use the Ctrl and Tab keys.

To select a row, use the mouse pointer to click the row number.  To select more than one row, click the first row, hold down the mouse button, and move the cell pointer down to the last row in the range.  You may select columns the same way.

You may select a range of cells which must define a rectangle by selecting the cell that occupies the upper left corner with the mouse pointer and while holding down the left mouse button drag the pointer to the bottom right corner of the range.  To highlight the entire window, click the square on top of the row numbers.

Entering Text

In order to find a listing, you must enter a query with certain minimum search criteria.  The query must be entered into the main screen either directly or through one of the dialog boxes.  See How to Find a Residential Listing or How to Find a Business Listing.

In the active window, you may enter text into the active cell by simply typing the characters you want.  The text will appear in that cell and will scroll to the left if the information is longer than the cell.  The Tab key will move you to the next cell on that line.  You may enter text in any cell by moving the mouse pointer to that cell and clicking on it or using the arrow keys.

To create a query, type in a last name, tab to the next cell, type in a first name, tab to the next cell, type in a city name, tab to the next cell, type in the two letter state or province abbreviation and press Enter.  The Enter key performs a special function similar to a carriage return on a typewriter.  The Enter key confirms the cell entry, checks that you have a valid query, and moves the active cell to the Last Name field in the next line.  You will be asked to complete any missing information.

Editing in a Cell

In the active window, you may enter text into the active cell by simply typing the characters you want.  The new text will be written over any old text.

You may also edit text that is already in a cell by clicking that cell twice.  The text will now be reverse highlighted.  The Delete or Backspace keys will delete the contents in the cell.  The left and right arrow keys as well as the End keys allow you to edit the contents in the cell.

The Esc key will restore the contents so long as you have not left that cell.

Entering Telephone Numbers

When entering telephone numbers, enter the area code and the 7 digit telephone number without spaces or other punctuation.  PC411 will format the number for you automatically.  Do not include a 1 in front of the area code.

Deleting

You may delete single cells, multiple cells, single lines, multiple lines, and windows.  PC411 also has a very powerful feature that enables you to quickly mark listings that you want to keep and delete all unwanted lines using the Mark to Keep and Clean Up functions.

To delete a single cell, make that cell the active cell and select Edit Clear Selection or Edit Cut.  Edit Cut will place the information on the clipboard.

To delete multiple cells, highlight the range that makes up a rectangle that you want to delete and select Edit Clear Selection or Edit Cut.

To delete a single line, select Edit Delete Selected Lines.  The line with the active cell will be deleted.  You may also delete a line by clicking the row number to highlight it and then selecting Edit Delete Line or using the Delete key.

To delete multiple lines, highlight multiple lines or multiple cells in a column and select Edit Delete Selected Lines.  If you highlight multiple lines with the row numbers, you may use the delete key.

To delete some or all of a window, highlight the area that you want to delete and select Edit Clear Selection.

To delete both windows and start over, select File New.

Mark to Keep and Clean Up

Instead of deleting one listing at a time you may mark the listings that you want to keep and then delete all unmarked lines with one command.  Use the Mark to Keep function to mark one or more listings that you wish to retain by placing the cursor in that line and clicking the Mark to Keep button or double clicking the status cell.  This places a + in the status column.  Once you have marked ALL of the entries that you want to keep, click the Clean Up button.  This button will delete all lines that have not been marked and retain all lines that have a + in the status column.  Warning:  The Clean Up function erases all lines that have not been marked!

Clean Up will clear the screen of all information if no listings are marked.

Copying Text

After you have entered text once, you can copy it to other places on the screen.  Copying leaves what you copied unchanged.  You can copy cells, rows, columns, and ranges.  Copying duplicates the information you have chosen to the clipboard and this information may then be pasted to other locations as many times as you like.  The text remains on the clipboard until you use Edit Copy or Edit Cut again.

You may copy single cells, multiple cells, single lines and multiple lines.

To copy a single cell, make that cell the active cell and select Edit Copy.  Next, place the cell pointer in the cell where you want to copy the text and select Edit Paste.

To copy multiple cells, highlight the range that you want to copy and select Edit Copy.  Next, place the cell pointer in the upper left hand cell of the range where you want to copy the text and select Edit Paste.

To copy a single line, click the row number you want to copy to highlight it and then select Edit Copy.  In the new row, make the cell in the Last Name column active and select Edit Paste.

To copy multiple lines, highlight multiple lines and select Edit Copy.  Make the Last Name cell active in the first new row and select Edit Paste.

To copy some or all of a window, highlight the area that you want to copy and select Edit Copy.  To highlight the entire window, click the gray square on top of the row numbers.  Make the upper left hand cell of the range where you want to copy to the active cell and select Edit Paste.

Caution:  Copying information from a source range to a destination range erases all information in the destination range, including cells in the destination range that have been replaced by a blank source cell.

Moving text

You can rearrange the information on the screen by moving it.  When you move information from cells or rows or ranges, PC411 leaves the source range blank and enters the information into the new location.  In any instance where you want to move information, use the Edit Cut command in place of the Edit Copy command.

Caution:  Moving information from a source range to a destination range erases all information in the destination range, including cells in the destination range that have been replaced by a blank source cell.

Inserting Rows

You can insert one or more rows.  To insert one row, click the row number above which you want to insert a row.  Press the insert key.

To insert multiple rows, highlight multiple rows and press the Insert key.  The top row of the highlighted rows should be the row above which you want to insert the rows.

Adjusting column width

You may adjust any column width by placing the cell pointer between the column headings.  At this point, the cell pointer becomes a left and right pointing arrow.  Depress and hold down the left mouse button and adjust the column width left or right.


How Do I Edit the Listings?
How Do I Edit Listings?

You can edit text within cells with the F2 key or the mouse.

Cut:  Deletes highlighted listing or portions of a listing from the Main Screen and places it onto the Clipboard, overwriting any information previously on the Clipboard .

Copy:  Copies highlighted listing or portions of a listing from the Main Screen and places it onto the Clipboard, overwriting any information previously on the Clipboard .

Paste:  Inserts a copy of the listing information from the Clipboard to the Main Screen where the cursor is located.

Delete Line:  Deletes the entire listing wherever the cursor is located.  Does not place the listing onto the Clipboard.

Copy to Letter:  Copies the active listing to the Clipboard in a business letter heading format.  Use Paste in your word processor to insert the listing in the letter format into your document.

          April 27, 1996

          John Smith

          555 West Lake Rd

          Apartment 4W

          Columbus, MO 34567

          Dear John:

Clean Up:  Deletes all listings that have not been marked. If no listings have been marked, Clean Up will clear the screen.  WARNING:  Clean Up will delete all listings that are not marked.  See Mark to Keep.

Mark to Keep:  Lets you mark one or more listings and then delete all of the listings that have not been marked.  This is very powerful editing feature which enables you to quickly keep only those listings that you want from the listings provided by PC411.  Mark the listing by clicking on the Mark to Keep button or double clicking the Status cell for that field.  A "+" sign appears in the status column.  Repeat for all listings that you want to keep.  Click on the Clean Up button to discard ALL listings that are not marked.  See Clean Up.

Also See:	How Do I Use the Main Screen?


How Do I Print Listings?

To print listings select Print from the File menu.  Select OK to print the listings.  The listings are printed in a galley format with 1 inch margins on all sides.  You can also convert the listings to a document which you can edit before you print or save and then open in your word processor.  See Convert Listings into Document.

You can change one or more of the following printing options if needed.

Print Range:  Allows you to print all of the listings or select pages.  All prints all listings in both windows in the Main Screen.  Pages From/To prints a range of pages that you specify.

Copies:  Indicate the number of copies to be printed.

Print Quality:  Enables you to change the resolution of the printed copy.

Collate Copies:  Will separate each document page when printing more than one copy, if your printer supports this feature.

Setup:  Enables you to change printer setup features.

Shortcuts

Toolbar:

Keys:	CTRL+P


How Do I Save Listings?

You can save the information in the Main Screen to a file at any time for use later.

From the File Menu, select Save.  To save a new (untitled) file provide a file name.  PC411 files use a .SDF extension.  You can also append listings to another file by selecting Add to File.


How Do I Open a File?

To open a PC411 file, select Open from the File menu.  Type or select the filename and select the OK button.  PC411 files use a .SDF extension.


How Do I Check Listings From Another Database?
How Do I Search Names from Another Database?

This search lets you to import a list of residence or business names from another application in order to find their telephone numbers and addresses.  You must first use the other database program to save a list of names as a comma delimited ASCII file.  (See Importing).

You should edit the list to include the person's last name and full first name or the complete business name and the city and state or province whenever possible.  This will greatly increase the chances of finding the listing for which you are looking and will reduce the cost of the search.

The cost for this search depends upon the number of 411 Searches and Region Searches imported from the list.  Any query that specifies a city is a 411 Search, and the cost for this search is fixed at $0.50, regardless of the number of listings that are retrieved.  If you do not provide a city but search an entire state, province, or region, which is a Region Search, you will be charged $0.10 per listing with a $0.50 minimum.  There is no charge if there are no listings.  If you search 50 or more queries at a time, PC411 will give you 20% off of each query.  The above prices are effective 10/95.  All prices are subject to change without notice.

CAUTION:   Common last name and first name combinations or common business names may produce hundreds of listings.  As a precaution, prior to connecting to PC411, you will be asked to limit the number of listings that PC411 may retrieve from between 50 and 1,000.  PC411 will limit the total number of listings that you may retrieve to 1,000 in a single connection to PC411.

HINT:  Since any given query may have multiple matching listings, you may want to search no more than 100 queries at a time so that the total the 1,000 listing limit is not exceeded.

Before you can import data from another database, you must first use that database to create a COMMA DELIMITED ASCII  TEXT file.  This is a universal format that PC411 can read.  In most cases, there will be an "Export" function in the other database program or you will have the option to Save As a comma delimited ASCII text file.  It is helpful to elect to  export the field headings or names" if you are provided with this option and also to export the entire file, not just the primary fields.  If you can specify which fields to export, export the following:  Last Name, First Name, Residential City, Residential State, Residential Telephone Number, Residential Address, Residential Zip Code, Business Name, Business City, Business State, Business Telephone Number, Business Address1, Business Address2, and Business Zip Code.  Make sure that this file has a new name and a .TXT extension  See the manual from your database program for further instructions.

Select Import from the File menu.  You will then be asked to choose the file you just created above.  PC411 will display the first line of the file.  You must now match the order of the fields in your other database program with the fields in PC411.  More detail

Once you have imported the file, you may need to edit the individual cells in order to provide a full name, city and state or province.  If any line is missing a first name, last name, business name, state or province then the status will be INC.  See Editing.


How Do I Export Listings to Another Database?

You may export the listings in PC411 to a comma delimited ASCII file for use in other applications.

From the File menu, select Export.  Type in or select a file name.  PC411 will assign a .TXT extension unless you specify a different extension.  You may elect to export the field names as the first record.

PC411 exports the fields in the following order:

Last Name, First Name, Residential City, Residential State, Residential Telephone Number, Residential Address1, Residential Address 2, Residential Zip Code.

Business Name, Industry, Business City, Business State, Business Telephone Number, Business Address1, Business Address 2, Business Zip Code.

All residential records will precede the business records.


How Do I Change Preferences?

You may customize the appearance of certain aspects of PC411.

From the Options menu, select Preferences.

Show on Startup:  You can specify which search option you want to appear when the program starts.  Select Search Menu to show the list of services available on PC411.  Select Residence Look Up Form if most of your queries are for individuals.  Select Business Look Up Form if most of your queries are for Businesses.  Select No Forms if you want to start in the Main Screen.

Always warn about region searches:  This check-box selects whether or not you are always warned when you enter a query which will search a region.


How Do I Set Modem Options?

From the Options menu, select Modem Settings.  You may change the COM port, the modem speed, modem type, dialing prefix, and other settings.  The following is a description of each setting.

Basic Options:

Modem:	By default, PC411 is set to use U.S. Robotics Sportster modems.  This setting should work for most modems with no need to make any changes.  If you cannot connect to PC411 using the U.S. Robotics Sportster modem selection, consult Troubleshooting in Help.  If after using the Troubleshooting guide you still cannot connect to PC411, select your modem brand and model number or the User Defined selection.  Consult with your modem user manual regarding customizing the Initialization String.

COM port:     Your computer most likely has two or more "COM" or communications ports.  These ports allow other devices such as a mouse or a modem to connect to your computer.   The mouse, for example, is often connected to COM1 and the modem therefore may be connected to COM2, though configurations are different on many computers.  If you do not know which port your modem is connected to, try COM2 first.  If the program cannot dial the PC411 data center to register you as a user at the end of the registration process, one reason may be that you have chosen the wrong COM port and you should try another.

Changing the COM port after installation.  If it is necessary to change the COM port after registration, select Modem Settings from the Options menu and then change the COM port.

Dialing Prefix:	This box allows you to add any special numbers that are needed to get an outside line.  For example, if you need to dial a 9 before dialing a telephone number, enter a 9 into this box.  Some common examples are:

9	dials 9 immediately before dialing PC411 Access Number

8	dials 8 immediately before dialing PC411 Access Number

9,	dials 9 and pauses for 1 second before dialing PC411 Access Number

8,	dials 8 and pauses for 1 second before dialing PC411 Access Number

Advanced Options:

Initialization String:	By selecting U.S. Robotics Sportster modem or your modem from the list provided, you are selecting the proper initialization string which will appear in the Initialization String box.  The Initialization String is a set of commands that tell your modem how to connect to the PC411 Data Center.  If you cannot connect to PC411 using the U.S. Robotics Sportster modem setting or the setting for your modem brand and model, it may be necessary to change the initialization string.  Consult your modem user manual for information regarding changing the initialization string.

Modem Speed:     Modems communicate at various speeds.  A higher speed means that a modem can send information faster.  Most modems today send data at 28,800 or 14,400 bits per second, though older modems send data at rates of 9600, 4800, or 2400 baud and some early modems send data at speeds as slow as 1200 or 300.  PC411 will work at any of these speeds.  In fact for most searches, PC411 has been designed to work equally well with 2400 or 14,400 modems.

You should set the Modem Speed to match the speed of your modem.  If you are not sure of your modem speed but your computer was purchased new in 1994 or later, you probably have a 14,400 baud modem and should set the modem speed to 14,400.  If you are unsure of what the modem speed is, start at 14,400 and if your modem does not respond or connect to PC411, try a lower speed.

PC411 Access Number:	1-310-348-5948

Handshaking Method:  You should usually leave this set to RTS/CTS.  This is incompatible with some old modems, however.  Try the other settings if PC411 has trouble initializing your modem.


Fees

Your purchase of a U.S. Robotics Sportster modem entitles you to 10 FREE searches.  You must include a credit card number (American Express, Visa, Mastercard or Discover card) when you register.  Nothing will be charged to the credit card until you have used your 10 free searches, or for 30 days, whichever comes first.  The credit card will then be charged a one-time $15 registration fee which is applied to your next $15.00 of usage.  After you have used the $15.00, your credit card will be charged each time you incur $5.00 in search charges.  There are no monthly fees or minimum usage requirements.

Once you have registered you will receive a User ID.  You can earn $5 of FREE usage by giving a copy of the software to a friend.  Just ask your friend to type in your User ID in the Referral User ID field when registering.  You can find your User ID by selecting Options from the menu bar and then selecting Registration.

PC411 charges by the listing.  A query may produce up to 1,000 listings.  As of 10/95, the rate per listings is $0.10 with a $.50 minimum per query.  There is no charge if there is no listing.  There are no monthly fees nor hourly connect time charges.

Exceptions:

411 Search:  A query which specifies a city is a 411 Search and in this case PC411 charges a fixed amount of $0.50 for the query, regardless of the number of listings that are returned.  There is no charge if there is no listing.

Region Search:  A Region Search is a query that does not specify a city but searches an entire state, province, or region and PC411 charges by the listing as specified above.  There is no charge if there is no listing.

Volume Search:  For connections with 50 or more queries, PC411 will reduce the total amount by 20%.

PC411 will not bill your credit card until you have incurred $5.00.

The above prices are effective 10/95.  All prices are subject to change without notice.


How Do I Set Registration Options?
How Do I Register?

From the Options menu, select Registration Data.  If you have not registered, you are given a chance to do so when PC411 starts.

You are first given the following options:

First Time Registration

This option lets you set all of the registration and modem options.  You should select this option if you have not registered with PC411 before.  The program will not operate until you register.

Update Registration Information

This option lets you revise your registration information, such as updating your credit card expiration date.

Install on an Additional Computer

This option lets you activate PC411 on the current machine if you already have an account with PC411 from another computer.

View Registration Information

This lets you view, but not change, the registration information.

Help

This option shows you this page.

Cancel

This option cancels the registration.

When you select Update Registration Information you must provide your password.

Keep the following in mind when entering registration information.

You must enter your name, address, phone number, credit card information, a password and the serial number on the disk.  The serial number insures that any usage credit included with the purchase of the software is credited to your account.  If someone has given you the software, that person may be entitled to receive a FREE usage credit if you provide their User ID.  You can also receive FREE usage credit by giving a copy of the software to a friend with your User ID.  Do not give out your password.  Please write down your password and User ID when you have finished registering.  It is important that you keep this information in a safe place.

For your protection, the credit card number and password are shown only immediately after you type them.  If you (or someone else) later returns to this form, they will appear as "**********".

You are warned if the credit card's expiration date has passed.

You are asked to supply a password.  The password must be a word or a number or a combination of letters and numbers that only you know.  Please write down your password and keep it in a safe place.  You can also choose whether PC411 requires you to type in your password each time you start the program.  If you do not want it to, select Remember Password for Me.

When you register, you are given a User ID which identifies you to PC411.  If you want to use PC411 on another computer you need to enter your User ID and password.  To use your existing account with another computer, select Install on an Additional Computer.

Important.  Please copy the serial number on the Setup Disk to the space provided in the registration screen.  PC411 cannot give you any usage credit that may be included in the price of the software without the serial number.


Install on an Additional Computer

This option allows you to use PC411 on more than one computer if you have an existing account.  This option also saves time in registering.  All that is required is your User ID and password.  NOTE:  If you do not know your User ID and password but you register using the same credit card that you used on the other computer, all transactions relating to that credit card will be combined and you will only be billed once.


Why Should I Register with PC411?
Registering with PC411

To use the service you must register with PC411.  You will need a valid credit card.  If you have already registered on another machine, you may just complete your User ID and password.  Registering with PC411 involves the following:

Set Registration Options

Set Modem Options

Fees


Initial Registration

This screen asks you to confirm your password and to agree to the terms of the License Agreement, and reminds you of the credit card number you have entered.  An additional, optional item asks for the user ID of the person, if any, who gave you your copy of PC411.  That person will receive a credit for having encouraged you to sign up.  You will receive  one too if you encourage yet more people to sign up.

After you enter the requested items, select OK to send the registration data to PC411. Upon validation of your credit card, you will be assigned a PC411 User ID.

Also see:

Set Registration Options

Set Modem Options

Fees


Really Reregister?

You have selected First Time Registration or Install on an Additional Computer, but it appears that PC411 is already registered on this computer.  If you want to revise the registration information, click on Cancel, and then select Update Registration Information.  If you select Continue you will create a new account and override the existing account.  If you create a new account you will may billed a $15 registration fee, which gives you $15.00 of free usage.


Password

You must enter your password.  You cannot use PC411 or revise the registration information until you do so.

If you do not want to enter a password each time you start PC411, select "Revised Registration" in the Options menu, and check the "Remember Password for Me" option.


Add to Phone Book

Add to File

You may add (append) listings in the Main Screen to the end of an existing file.  PC411 has created a file called phonbook.sdf which can be used as a simple phone book for any listings that you want to save.  The Add to Phone Book command adds any listings in the Main Screen to this file.  You may also create your own files and use the Add to File command to append listings to any file.

To add listings to the phonbook.sdf file:  Edit the main screen to delete any listings that you do not want.  Click on the Add to Phone Book tool bar button or from the File Menu, select Add to Phone Book.

To add listings to a file:    Edit the main screen to delete any listings that you do not want.  From the File Menu, select Add to File and then type in or select the file name.


How Do I Find Listings?

To find a business or residential listing, you must tell PC411 who you are looking for by providing a person's name or a business name and the area where you think that person or business is located.  You are asked to provide the person's last name and full first name or the complete business name.  If you know the persons middle name or initial you can provide that as well in order to narrow down the search.  PC411 will always provide listings for people that are listed with just their first initial.  If the business name is more than one word, always provide the second or third words.

Please provide the city if you know where the person or business is located.  Otherwise, provide a state or region.  If you provide a city, PC411 will start to look for the listing in that city.  If there is no listing in the city you specified, PC411 will search the surrounding metropolitan area to find any matching listings.  Since you have provided a city, the price for this query is fixed.  If you do not provide a city, PC411 will search the entire state, province, or region that you specify for any listings that match the name you provide (See Region Searches).  The price for this query is billed per listing found.

After you enter your queries, click the "Find Listings" button or from the File menu, select Find Listings.  See How Do I Find a Residential Listing and How Do I Find a Business Listing.


How Do I Clear Listings?

To clear a cell or a group of cells, highlight the range and select Clear Selection from the Edit menu.  All text in the selected part of the grid will be deleted.  To clear a line, highlight the line and select Clear Selection from the Edit menu.  To clear the entire screen, use the Clean Up command.

Shortcut key:  ALT+E+E

Also See:	How Do I Edit Listings?


How Do I Delete Listings?

You may delete single cells, multiple cells that make up a rectangle, single lines, multiple lines, and windows.  PC411 also has a very powerful feature that enables you to quickly mark listings that you want to keep and delete the unwanted listings using the Mark to Keep and Clean Up buttons.

To delete a single cell, make that cell the active cell and select Edit Clear Selection or Edit Cut.  Edit Cut will place the information on the clipboard.

To delete multiple cells, highlight the range that you want to delete and select Edit Clear Selection or Edit Cut.

To delete a single line, select Edit Delete Selected Lines.  The line with the active cell will be deleted.  You may also delete a line by clicking the row number to highlight it and then selecting Edit Delete Selected Lines or using the Delete key.

To delete multiple lines, highlight multiple lines or multiple cells and select Edit Delete Selected Lines.  If you highlight multiple lines with the row numbers, you may use the delete key.

To delete some or all of a window, highlight the area that you want to delete and select Edit Clear Selection.

To delete both Residential and Business windows and start over, select File New.

Also See:

How Do I Edit Listings?

How Do I Mark Listings?

How Do I Clean up Listings?


How Do I Clean Up Listings?

Instead of deleting one listing at a time you may mark the listings that you want to keep and then delete all unmarked lines with one command.  Use the Mark to Keep function to mark one or more listings that you wish to retain by clicking the Mark to Keep button or double clicking the status cell.  This places a + in the status column.  Once you have marked ALL of the entries that you want to keep, click the Clean Up button.  This button will delete all lines that have not been marked and retain all lines that have a + in the status column.

WARNING:  The Clean Up function erases all lines in the active window that have not been marked!

Buttons:	  and

Shortcut key:	ALT+E+P

Also See:

How Do I Edit Listings?

How Do I Mark Listings


How Do I Mark Listings?

You mark a listing by clicking on any cell in the line that you want to keep.  Then click on the Mark to Keep button or double click the status cell to the left of the listing.

A marked listing is one which you want to retain.  This is very helpful when you are editing the results of a large search that has many listings for each request.  Once you have marked the listings that you want to keep, you then use Clean Up to delete all of the unmarked listings.

Buttons:	  and

Also See:

How Do I Edit Listings?

How Do I Clean Up Listings


How Do I Copy a Listing to a Letter?

Click on any cell in the line that you want to copy.  Click the Copy to Letter button or select Copy to Letter from the Edit menu.  Copy to Letter copies the active listing to the Clipboard in a business letter heading format.  Use Paste in your word processor to insert the listing in the letter format as shown below into your document.

          April 27, 1999

          John Smith

          555 West Lake Rd

          Columbus, MO 34567

          Dear John:

Switch to your word process and paste the text from the clip board into your document.

SHORTCUTS:

Buttons:	  or

Keys:	ALT+E+L

Also See:	How Do I Edit Listings?


How Do I Convert Listings into Documents?
How Do I Convert Listings to a Document?

You can convert the information on the main screen into a document that you may then edit, save, or print in PC411, your word processor or in other applications that use a text file.

From the File menu, select Convert to Document.  You may now edit, print or save this document.


How Do I Search for Help?
How Do I Search for Help on a Specific Topic?

Select Search for Help on.... from the Help menu.  You may then type in key words to look for relevant Help topics.


How Do I Specify which Program Created the Data to Import?
Import File Formats

In order to import names and addresses from a comma delimited ASCII text file created by another database, you must first specify how such information is ordered in the ASCII file.  See How Do I Search Names from another Database


How Do I Specify the Format of Data to Import?

You must match the fields from your database to the fields in PC411 so that the records can be imported accurately.  After you match the fields, PC411 remembers the order for the next time you import from the database.  If the fields are in the correct order, you may select the "Continue" button.  To clear the order select the "Clear the import order" button.

To Specify the Format for the First Time:

1.  PC411 displays a list of field names in two columns.  The left column contains the fields of the ASCII text file and the contents of the first record.  The right columns shows the PC411 field names.  If the left columns does not display any contents of the ASCII text file, click "Read next line of file" until a complete record appears.

2.  You must now map the field in the left column with the field in the right column. Each item in the left column is preceded with a description of how PC411 will interpret the item, which is either a PC411 field name or IGNORED.  Start by clicking once on a field in the left column that you want to import.  Next double-click on the field name in the right column which describes that field.

3.  Continue until all fields are mapped.  Select OK to import the records.

Helpful Hints:

A.  If the left column shows a combined first name and last name (Thomas Jefferson as opposed to two separate fields for Jefferson and Thomas), match it to the first + last or last + first field as appropriate.  Do not map anything to the individual first and last name fields.

B.  Some data files contain field names or incomplete records at the beginning of the file.  You can select the "Read next line of file" button to see the next record from your database.

C.  If you make a mistake or want to start again, you can select the "Clear the import order" button to return the dialog box to "IGNORE" status.  Alternatively, "Restore order as it was" returns everything to the same state as when you started.

D.  PC411 remembers that last format used to import data.  If you use multiple formats, you can save them in different files.  Select Save the import order.

E.  PC411 first needs to know what character separates lines in the file to be imported.  It is usually the "Return" character, in which case you should confirm that the "Records end with <Return>" button at the lower right is marked.  If you do not know what character marks the end of a line, select "Records end with <Return>."  Otherwise, click the "Other end marker" button and enter the appropriate ASCII code.  (See "Exporting" in the manual for your database program for more information.)

To Specify the Format after the First Time:

PC411 remembers the last order which was used.  You can save the mapping order if you import from different files that have different field orders by clicking on Save the import order before you click on OK.  If you previously saved the format in a file, first select Use saved import order.


Dialing box
Connection box

This box informs you of the progress and results of your search.  If you want to disconnect or stop your search, click on the Cancel button.  There may be a few seconds delay before the modem disconnects.


SIC List

This display shows the meanings of the Standard Industry Codes for the selected business.  Any unrecognized codes are marked as ???.


Search Menu

This gives you a selection among some common actions:

Look up a Residence	Opens a dialog box that provides a convenient way to form residential queries.
Look up a Business	Opens a dialog box that provides a convenient way to form business queries.
Import Names from Another Database	Imports data from a comma delimited ASCII text file created by another program.
Information About Region Searches	Gives you information about region searches.

You can also activate this menu by hitting the [image] icon in the button bar or [image] in the tool bar.


Troubleshooting

How to solve problems quickly and easily

Protect your data.  Save any information that you may have to a floppy disk in order to preserve any work you have done.

Try the function again.  Record all of the steps that you perform in case the problem occurs again.  Make sure that you perform each step completely.  Read the relevant Help section carefully to make sure that you are performing each step correctly.  Keep a record of the steps in case you have to contact PC411 Technical Support.  Always record all error messages.

Try the function in another application.  For example, if you cant print, try printing in another program.  If you cant connect to the PC411 Data Center, try to connect to another online service or execute another program that uses the modem.  ALWAYS close all programs that use a modem before trying to use PC411.

Determined what has changed.  If you were able to perform the same function in the past, try to determine what has changed since the last time.  Have you installed new hardware or software?  Have you changed any of your modem, printer or hardware settings?  Do you have any conflicting software running such as other communications applications?

Use the Help files.  Try looking at the topics related to the function you are trying to perform.  Also look at the Trouble shooting section.

Also See:

Installation

Registration

Modem Settings

Sending and Receiving

Printing

Screen Image

How to Contact Technical Support

Installation

Problem:	Installation fails because there is not enough disk space.

Solution:	PC411 requires approximately 2 MB of hard disk space to complete the installation of the program.  Furthermore, PC411 suggests having 4 MB of hard disk space available to run the program if you are looking up a large number of names.  You must create at least 2 MB of free disk space.  Delete unnecessary files and applications to free up disk space.  Delete the contents of the PC411 subdirectory and start the installation program again from the beginning.

Problem:	Installation is not successful, installation is stopped before the process is complete, or the PC411 program group or icons are not created.

Solution:	Try the following:  1) If you are using a desktop program other than the Windows Program Manager, temporarily disable this desktop program and use the Windows Program Manager to install the application.  2) If you have an anti-virus program, temporarily disable the program while you install PC411.  Enable the anti-virus program once you installed PC411.  Check the anti-virus program documentation for more information.  3)  Make sure that you have selected a valid drive and directory if you selected a directory other than C:\PC411.

Registration

Problem:	The program could not dial into PC411 or the modem did not work.

Solution:	See Modem Settings in Troubleshooting.

Problem:	Unable to register.

Solution:	Make sure that you have completed in full all of the required information and that you have provided a valid credit card number and expiration date.  Once all of the information is complete, try to register again.  Check the Modem Settings section in Troubleshooting.  If you still cannot register, run the Setup program again and repeat the installation.

Modem Settings

Problem:	ERROR.  There was no OK from modem in specified time.

Solution:	There are a number of possible solutions here.  1) If the modem is an external modem, make sure that the power cord is plugged in and that the modem is on.  2) Check the COM port in Modem Settings in the Options menu.  Select a different COM port and try again.  COM 1 is often used by a mouse.  Refer to the computer instruction manual or consult your computer dealer to determine which COM port your modem is using.  3) If you are using a portable computer run by a battery, make sure that the modem is not in a sleep or power conservation mode.  4)  Check to see if your modem works with other programs.

Problem:	An error occurs asking you to Close or Ignore.

Solution:	Close PC411.  Close any other program that use a modem such as fax programs or online services.  Start PC411 again.

Problem:	PC411 cannot access the COM port because it is already in use.

Solution:	If the COM port is in use or does not have modem connected to it, you may get a message that reads:  ERROR: Link is already open or ERROR: Comm link couldnt be opened.  To solve this problem, close PC411 and close any other programs that use a modem such as fax programs or online services.  Start PC411 again.  To avoid conflicts with other programs that use a modem, make sure that all other such programs are closed when running PC411.

Problem:	Modem does not dial, or respond, or you get the message  Failed to connect after 45 seconds

Solution:	The program could not connect to the PC411 Data Center.  There are a number of possible solutions here.  1) Make sure that your modem is connected to a working outside telephone line.  If the modem is an external modem, make sure that the power cord is plugged in and that the modem is on.  2) Make sure that you have provided any dialing numbers that are needed to reach an outside telephone line, such as a 9 for office PBXs.  If you need to pause before dialing the phone number, insert a comma wherever you need a pause.  3) If your phone line cannot accept tone dialing, change the modem settings to pulse dialing.  4)  Check the telephone number PC411 is dialing in the Modem Settings in the Options menu.  The number should be 1 310 348 5948.  Dial the number yourself using a phone to see if you can hear the computer tone generated by the PC411 Data Center.  5) Check the Initialization String.  Use the string that most closely matches your modem type or try the Hayes-Compatible Modem string.  6) Check to see if your modem works with other programs.

Problem:	Modem dials the PC411 Data Center but cannot connect.

Solution:	1) Make sure that you have provided any dialing numbers that are needed to reach an outside telephone line, such as a 9 for office PBXs.  If you need to pause before dialing the phone number, insert a comma wherever you need a pause.  2)  Check the telephone number PC411 is dialing in the Modem Settings in the Options menu.  The number should be 1 310 348 5948.  Dial the number yourself using a phone to see if you can hear the computer tone generated by the PC411 Data Center.  3) Check the Initialization String.  Use the string that most closely matches your modem type or try the Hayes-Compatible Modem string.  4) Try a different modem speed in the Modem Settings.  5) Check to see if your modem connects to other online services.

Problem:	The modem still does not connect to the PC411 Data Center.

Solution:	Check the modem settings and initialization strings in your modem manual or contact the modem company technical support for advice on getting the modem to work.

Sending and Receiving

Problem:	The Find Listings button does not work.

Solution:	You must register to use the product.  If you have not registered, select Options / Registration / First Time Registration and complete the registration process.  If you have already registered using a different computer, select Options / Registration / Install on an Additional Computer and fill in your User ID and password.

Check to make sure that you have at least one query that has a READY status.  PC411 requires certain minimum search criteria for each query before PC411 will look up the listings.

Problem:	I could not find a listing.

Solution:	First, be sure that the modem dialed PC411, connected, searched your queries and logged off properly.  This information is provided in the communications dialog box that opens once you click on Find Listings.  If the connection has not been successful, see the Modem Settings section of Troubleshooting first.

Make sure that you have the correct spelling of the business or individual.  The more complete the name, the better the chance of finding the listing.  PC411 will attempt to find individuals with similar first names or businesses with slightly different names, but only you know exactly which listing you want.  PC411 tries to give you back a slightly broader range of listings so you can decide which one is correct.  Also make sure that you have the correct spelling of the city.  PC411 will broaden a search to the surrounding cities if there is no listing in the city you specify; however, if there is a match PC411 will not expand the search and hence PC411 may not have found the listing you are looking for.  If the person or business is located in a suburb or in a different city, try searching the entire state or province.  Finally, PC411 respects individuals right to privacy and therefore if the person or business is not listed, PC411 will not produce a listing.

Problem:	I tried to look up 50 or more listings and the search was not successful.

Solution:	Large searches may take up to 5 minutes or more, especially if you have many region searches.  Remember, for each query you make, PC411 may be searching every phone book in the United States or Canada.  Be patient.  If some of the queries have not been searched, you may have exceeded the limit for listings that can be returned in a single connection.  This limit is designed to protect you from unknowingly retrieving thousands of listings at a time.  Try breaking up your list into smaller groups of queries and search those groups individually.

Printing

Problem:	Printer does not print

Solution:	Try one or more of the following.  1) Check to see if your printer is on and securely connected to your computer.  2) Press Ctrl+Esc and select Print Manager from the list.  Select your printer if your printer has stalled and click Resume. 3) Try printing from another Windows application.  If none of these solutions works, there may be a problem with your printer or the connection to your printer.  Consult with the printer manual or your computer dealer.

Problem:	Text does not print properly

Solution:	Try one or more of the following:  1) Select Printer Setup from the File menu and make sure that the proper printer is active.  2) Select Printer Setup from the File menu and check the settings such as Orientation and Paper.  3) Select Print from the File Menu and check the print quality.  The quality should be High. 4)  If you are using Adobe Type Manager, disable it.

Problem:	Printer still does not work properly.

Solution:	Refer to the Help files in Windows or to the printer manual.

Screen image

Problem:	Some of the lines on the main screen are incomplete or missing.

Solution:	Certain video cards may not reproduce some of the finer lines in the main screen.  This should not affect the operation of the program.

How to Contact Technical Support

If you contact PC411 Technical Support, please gather the following information before calling technical support:

1.  Identification numbers:

a) the release number of the software

b) the disk serial number

c) your User ID number

To find the release number select About PC411... from the Help Menu.

The disk serial number is located on the PC411 Setup disk.

To find your User ID #, select Options / Registration / View Registration Information.

2.  Information about your computer:

a)  the computer brand, model and amount of memory (RAM)

b)  the modem brand, model and speed

c)  the DOS and Windows version numbers

d)  the monitor type

e)  the printer brand, model and type

f)  the network configuration, if any

3.  A description of the problem.  Include the exact wording of any error messages and what you did before the problem occurred.

4.  If you send a message via fax, e-mail, or leave a voice mail message, always include a telephone number, a fax number (if available) and the return address (which can be a fax number, an America Online or CompuServe e-mail address, or a mailing address).  All correspondence will be answered in less than 24 hours.

Contacting PC411 Technical Support

By e-mail:	America Online:	TSPC411

CompuServe:	75613,117

Internet:	help@pc411.com

By fax:	310-645-1112

By mail:	PC411, Inc.

Technical Support

9800 La Cienega Blvd., Suite 411

Inglewood, CA  90301-4440

By phone:	310-645-1114


License

1.	The PC411 service (the "Service") consists of software (the "Software") provided by PC411, Inc. ("PC411") and information provided by PC411 and third parties ("Information Providers") which may be accessed over the Service.  These terms constitute the entire and only agreement (the "Agreement") between PC411 and a customer, including its designated users, (together, the "Customer") and supersede all other communications and agreements with regard to the subject matter hereof.

2.	Customer's right to use the Service or to designate users is not transferable and is subject to any limits established by PC411, or by Customer's credit card company if payment is made by credit card.  PC411 grants to Customer a personal, nonexclusive license to use and display the Software on any machine(s) of which Customer is the primary user.  Customer may make copies of the Software and distribute such copies to other potential customers for their personal use on machine(s) on which they are the primary users. Each additional customer is bound individually by the terms of this Agreement.  The Software constitutes licensed, copyrighted material and as such Customer specifically agrees not to sell, rent, sublicense, or in any way generate income from the distribution of the Software.  Customer shall not modify or alter the Software in any way or use the Software for any purpose other than to use the Service.  Title and all ownership in the Software shall at all times remain with PC411.  All copies of the Software made by Customer shall contain the following copyright notice: "Copyright © 1996 PC411, Inc."

3.	Except as expressly permitted in this Agreement, Customer may not reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit any information or software which Customer receives through the Service.  The entire contents of the Service are copyrighted as a collective work under the United States Copyright laws.  The listings provided by PC411 to Customer are licensed to PC411 by Pro CD, Inc., Danvers, MA ("Pro CD") and are hereby sublicensed to Customer.  Title and all ownership in the listings are and shall at all times remain with Pro CD.  The listings constitute licensed material and in order to protect them, Customer specifically agrees not to sell, rent, loan, lease, sublicense, assign, distribute, transfer or provide the listings to others and agrees not to transfer the listings to any computer other than a computer employed by Customer.  The number of individual listings that may be retrieved by Customer during any given session download is limited to 1,000.  Customer agrees to use the Service in accordance with local, state, and federal laws, which may limit Customer's use of the Service for certain applications such as direct marketing and other uses.  Customer agrees that neither the Software, information obtained from the Service, nor any other derivative material obtained from the Service will be exported by it outside the United States, except as authorized and permitted by the laws and regulations of the United States.

4.	Customer shall pay by credit card (unless other method of payment is authorized) for any and all charges incurred by Customer and any and all deposits, advance payments, or registration fees required for use of the Service at the rates in effect for the billing period in which those charges are incurred.  Prices are subject to change without notice.  Customer shall be responsible for all applicable taxes relating to use of the Service.  Customer is responsible for and must provide all telephone and other equipment and telephone services necessary to access the Service, which is located in the 310 area code in California, USA.  Customer shall be responsible for all use of the Service accessed through its PC411 account.

5.	Customer expressly agrees that use of the Service is at Customer's sole risk.  Neither PC411 nor any of its Information Providers warrant that the Service will be uninterrupted or error free; nor does PC411 or any of its Information Providers make any warranty as to the results to be obtained from use of the Service. The Service is distributed on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of quality, performance, merchantability or fitness for a particular purpose.  Neither PC411 nor anyone else involved in creating, producing or delivering the Service shall be liable for any direct, indirect, incidental, special, punitive, exemplary or consequential damages arising out of use of the Service or inability to use the Service.  Customer expressly acknowledges that the provisions of this section shall also apply to the third party information.  Customer agrees to indemnify PC411 against liability for any and all use of Customer's PC411 account.

6.	The provisions of sections 3 and 5 are for the benefit of PC411 and the Information Providers, and each shall have the right to assert and enforce such provisions directly on their own behalf.

7.	PC411 may modify this Agreement or may discontinue or revise any or all aspects of the Service at its sole discretion and without prior notice.  PC411 reserves the right in its sole discretion to suspend or terminate the Service to any Customer at any time.

8.	PC411 warrants the media on which the Software is recorded to be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery.  PC411's entire liability and PC411's exclusive remedy will be the replacement of the media not meeting PC411's limited warranty and which is returned to PC411.  Except as provided in this section, PC411 makes no warranty or representation, either express or implied, with respect to the media or the Service, including its quality, performance, merchantability or fitness for a particular purpose.  The warranty set forth in this section is exclusive and in lieu of all others, oral, written, express or implied. No PC411 dealer, distributor, agent or employee is authorized to make any modification or addition to this warranty.  In no event will PC411 be liable for direct, indirect, special, incidental, punitive, exemplary or consequential damages arising out of the use or inability to use the media or the Service, whether based upon contract, negligence, strict liability or otherwise, even if advised of the possibility of such damages.

9.	This Agreement is made, and shall be governed by and construed in accordance with, the law of the State of California as applied to agreements made in and to be performed entirely within California.  Any cause of action of Customer with respect to the Service must be instituted within one year after the claim or cause of action has arisen or it shall be barred.  If any provision of this Agreement is determined to be invalid by a court of competent jurisdiction, all other provisions shall remain in full force and effect.  The provisions of sections 3, 5 and 6 and all obligations of and restrictions on Customer shall survive any termination of this Agreement.


File Menu Commands

The File menu offers the following commands:

New	Clears the Main screen and creates a new file.
Open	Opens a file that you have previously saved.
Close	Closes an opened document.
Save	Saves the information on the Main Screen to a file using the existing name.
Save As	Saves the information on the Main Screen to a file under a new name.
Add to Phone Book	Adds all information on the Main Screen to the standard phone book (phonbook.sdf).
Add to File	Saves all information on the Main Screen to the end of a file that you specify.
Import	Imports data from a comma delimited ASCII text file created by another program.
Export	Saves data to a comma delimited ASCII text file which can be read by another program.
Convert to Document	Converts all information on the Main Screen to a document which you can print, edit, or use in another application.
Print	Prints a document.
Print Preview	Displays the document on the screen as it would appear printed.
Print Setup	Selects a printer and printer connection.
Find Listings	Searches the PC411 database.
Exit	Exits PC411.


Edit Menu Commands

The Edit menu offers the following commands:

Cut	Deletes data from the Main Screen and moves it to the clipboard.
Copy	Copies data from the Main Screen to the clipboard.
Copy to Letter Format	Copies data from the current line to the clipboard in a form which can be used as the salutation of a letter.
Paste	Pastes data from the clipboard into the Main Screen.
Delete Selected Lines	Deletes the selected lines from the Main Screen.
Clear Selection	Deletes all text in the selected part of the Main Screen.
Clean Up	Deletes all items which are not marked.
Mark Listings to Keep	Marks the listings to be kept with a +.
Change to READY	Changes the status of the active row to READY from either OLD, SENT, or 411.


View Menu Commands

The View menu offers the following commands:

Residence Look Up Form	Opens a dialog box that provides a convenient way to form residential queries.
Business Look Up Form	Opens a dialog box that provides a convenient way to form business queries.
Buttonbar	Shows or hides the button bar.
Toolbar	Shows or hides the tool bar.
Status Bar	Shows or hides the status bar.


Options Menu Commands

The Options menu offers the following commands:

Preferences	Lets you adjust various options.
Modem Settings	Lets you adjust the modem settings.
Registration	Lets you revise or enter the registration and billing information.
Dial Telephone Number	Dials the telephone number in the selected listing.


Window Menu Commands

The Window menu offers the following commands, which enable you to arrange multiple views of multiple documents in the application window:

Cascade	Arranges windows in an overlapped fashion.
Tile	Arranges windows in non-overlapped tiles.
Arrange Icons	Arranges icons of closed windows.
Window 1, 2, ...	Goes to specified window.


Sort Menu Commands

The Sort menu lets you select the order in which the listings are sorted:

By Name	Sorts the listings by name.
By Address	Sorts the listings by address.
By City	Sorts the listings by city.
By State	Sorts the listings by state or province.
By ZIP Code	Sorts the listings by ZIP Code.
By Number	Sorts the listings by telephone number.


Help Menu Commands

The Help menu offers the following commands, which provide you assistance with this application:

Contents	Offers you a list of topics on which you can get help.
Search for Help on	Lets you search for help on a specific topic
About	Displays the version number of this application.


Sort By Name

This sorts the listings by name.  For listings with the same name, the listings are sorted by state or province, city and ZIP code.


Sort By Address

This sorts the listings by address.  For listings with the same address, the listings are sorted by state or province, city and ZIP code.


Sort By City

This sorts the listings by city.  For listings with the same city, the listings are sorted by ZIP code and name.


Sort By State

This sorts the listings by state or province.  For listings with the same state or province, the listings are sorted by city, ZIP code and name.


Sort By ZIP Code

This sorts the listings by zip code. Listings with the same code are sorted by name.


Sort By Telephone Number

This sorts the listings by telephone number.  For listings with the same number, the listings are sorted by zip code and name.


Change to READY command
Change to READY (Edit menu)

Use this command to change the status of this line to READY.  This is useful, for instance, if you want to convert a listing into a query.


File New command
New Command (File menu)

Use this command to create a new file in PC411.  Creating a new file will erase the information in the Main Screen unless it has been saved.

You can open an existing file with the Open command.


File Open command
Open command (File menu)

Use this command to open an existing file.  You can create new files with the New command.

Shortcuts

Toolbar:

Keys:	CTRL+O


File Open dialog box

The following options allow you to specify which file to open:

File Name

Type or select the filename you want to open.  This box lists files with the extension you select in the List Files of Type box.

List Files of Type

Select the type of file you want to open:

Phone book (*.sdf)

All files (*.*)

Drives

Select the drive in where the PC411 file is stored.

Directories

Select the directory where the PC411 file is stored.


File Close command
Close command (File menu)

Use this command to close all windows containing the active document.  PC411 suggests that you save changes to your document before you close it.  If you close a document without saving, you lose all changes made since the last time you saved it.  Before closing an untitled document, PC411 displays the Save As dialog box and suggests that you name and save the document.

This command is available only for documents, and not for the phonebook grids.

You can also close a document by using the Close icon on the document's window, as shown below:


File Save command
Save command (File menu)

Use this command to save information in the Main Screen to a file.  When you save information for the first time, PC411 displays the Save As dialog box so you can name the file.  If you want to change the name and directory of an existing file before you save it, select the Save As command.


File Save As command
Save As command (File menu)

Use this command to save and name the active file.  PC411 displays the Save As dialog box so you can name your file.

To save a file under its current name and directory, use the Save command.


File Save As dialog box

The following options allow you to specify the name and location of the file you're about to save:

File Name

Type a new filename to save a file with a different name.  A filename can contain up to eight characters and an extension of up to three characters.  The default extension for PC411 is .SDF.  PC411 adds the extension you specify in the Save File As Type box.

Drives

Select the drive in which you want to store the document.

Directories

Select the directory in which you want to store the document.


File 1, 2, 3, 4 command
1, 2, 3, 4 command (File menu)

Use the numbers and filenames listed at the bottom of the File menu to open the last four documents that you used.  Choose the number that corresponds with the file you want to open.


File Exit command
Exit command (File menu)

Use this command to end your PC411 session.  You can also use the Close command on the application Control menu.  PC411 prompts you to save files with unsaved changes.


Cut command (Edit menu)

Allows you to erase information from a cell or range of cells in the Main Screen.  The information will be place on the Clipboard.  Select the range you want to cut and from the Edit menu, select Cut.

Cutting information to the Clipboard replaces any data in the Clipboard.


Copy command (Edit menu)

Use this command to copy selected data onto the clipboard.  This command is unavailable if there is no data currently selected.

Copying data to the clipboard replaces the contents previously stored there.


Paste command (Edit menu)

Use this command to insert a copy of the clipboard contents at the insertion point.  This command is unavailable if the clipboard is empty.


View Toolbar command
Tool Bar command (View menu)

Use this command to display and hide the Tool Bar, which includes buttons for some of the most common commands in PC411, such as File Open.  A check mark appears next to the menu item when the Tool Bar is displayed.

See Tool Bar for help on using the toolbar.


Toolbar

The Tool Bar is displayed across the top of the application window below the menu bar.  The Tool Bar provides quick mouse access to many tools used in PC411.

To hide or display the Tool Bar, select Tool Bar from the View menu (ALT, V, T).

Click	To

  or  	Find the listings for your queries.

Open a new document.

Open an existing document.  PC411 displays the Open dialog box, in which you can locate and open the desired file.

Save the active document or template with its current name.  If you have not named the document, PC411 displays the Save As dialog box.

Remove selected data from the document and store it on the clipboard.

Copy the selection to the clipboard.

Insert the contents of the clipboard at the insertion point.

Get a choice among the business and residence dialogs and file import.

Copy the current row to the clipboard in a format suitable as the salutation in a letter.

Mark selections to be saved.

Delete all items which are not marked.

Dial the number in the selected listing.

Print the active document.

Get the contents of this help file.


View button bar command
Button Bar command (View menu)

Use this command to display and hide the Button Bar, which includes buttons for some of the most common commands in PC411, such as Find Listings.  A check mark appears next to the menu item when the Button Bar is displayed.

See Button Bar for help on using the toolbar.


Button Bar

The Button Bar is displayed across the top of the application window below the menu bar.  The button bar provides quick mouse access to some of the most commonly used features in PC411.

To hide or display the button bar, select Button Bar from the View menu.

Shortcut key:  ALT+V+B

Click	To

Finds the listings for your queries.

Gives you a choice among the business and residence dialogs and file import.

Copies the current row to the clipboard in a format suitable as the salutation in a letter.

Marks selections to be saved.

Deletes all items which are not marked.

Switches to a full-screen display of the business listings.

Switches to a full-screen display of the residential listings.

Gives you the contents of this help file.


View status bar command
Status Bar command (View menu)

Use this command to display or hide the Status Bar, which describes Status indicators and also the action to be executed by the selected menu item or depressed Tool Bar button. A check mark appears next to the menu item when the Status Bar is displayed.

See Status Bar for help on using the status bar.


Status Bar

The status bar is displayed at the bottom of the PC411 window.  To display or hide the status bar, use the Status Bar command in the View menu.

The Staus Bar displays a description of the Status indicators, which are:

READY:	Indicates that the criteria provided for this query is sufficient for a "411 Search" and that your query is READY to be searched.

INC:	Indicates that the criteria required to find a listing is INCOMPLETE.  You must provide additional information.

READY$:	Indicates that you have requested one of PC411's special searching functions and that you will be billed based upon the number of listings that are retrieved.

411:	Indicates that the listing was provided by PC411.

SENT:	Indicates that this search has been sent to PC411.

OLD:	Indicates that this search was sent to PC411 in a previous session.

+	Indicates that this line has been marked to keep.

The RES and BUS indicators at the right are reminders that the residential and business grids respectively contain queries or listings.

When you navigate through the menus, the Status Bar describes the actions of the menu items.  To see a description of the Tool Bar buttons, depress and hold down the left mouse button over the button in question.  If you do not want to execute the command, then release the mouse button while the pointer is off the Tool Bar button.


Cascade command (Window menu)

Use this command to arrange multiple opened windows in an overlapped fashion.


Tile command (Window menu)

Use this command to arrange multiple opened windows in a non-overlapped fashion.


Arrange Icons command (Window menu)

Use this command to arrange the icons for minimized windows at the bottom of the main window.  If there is an open document window at the bottom of the main window, then some or all of the icons may not be visible because they will be underneath this document window.


1, 2, ... command (Window menu)

PC411 displays a list of currently open document windows at the bottom of the Window menu.  A check mark appears in front of the document name of the active window.  Choose a document from this list to make its window active.


Contents command (Help menu)

Use this command to display the opening screen of Help.  From the opening screen, you can jump to step-by-step instructions for using PC411 and various types of reference information.

Once you open Help, you can click the Contents button whenever you want to return to the opening screen.


About command (Help menu)

Use this command to display the copyright notice and release number of your copy of PC411.


Help Using Help Command
Context Help command

Use the Context Help command to obtain help on some portion of PC411.  When you hit SHIFT + F1, the mouse pointer will change to an arrow and question mark.  Then click somewhere in the PC411 window, such as another Toolbar button.  The Help topic will be shown for the item you clicked.

Shortcut

Keys:	SHIFT+F1


Title Bar

PC411

The title bar is located along the top of a window.  It contains the name of the application and document.

To move the window, drag the title bar.  Note: You can also move dialog boxes by dragging their title bars.

A title bar may contain the following elements:

Application Control-menu button

Document Control-menu button

Maximize button

Minimize button

Name of the application

Name of the document

Restore button


Scroll bars

Displayed at the right and bottom edges of the document window.  The scroll boxes inside the scroll bars indicate your vertical and horizontal location in the document.  You can use the mouse to scroll to other parts of the document.


Size command (System menu)

Use this command to display a four-headed arrow so you can size the active window with the arrow keys.

After the pointer changes to the four-headed arrow:

1.	Press one of the DIRECTION keys (left, right, up, or down arrow key) to move the pointer to the border you want to move.

2.	Press a DIRECTION key to move the border.

3.	Press ENTER when the window is the size you want.

Note:  This command is unavailable if you maximize the window.

Shortcut

Mouse:	Drag the size bars at the corners or edges of the window.


Move command (Control menu)

Use this command to display a four-headed arrow so you can move the active window or dialog box with the arrow keys.

Note:  This command is unavailable if you maximize the window.

Shortcut

Keys:	CTRL+F7


System Minimize Command
Minimize command (application Control menu)

Use this command to reduce the PC411 window to an icon.

Shortcut

Mouse:	Click the minimize icon [image] on the title bar.

Keys:	ALT+F9


Maximize command (System menu)

Use this command to enlarge the active window to fill the available space.

Shortcut

Mouse:	Click the maximize icon [image] on the title bar; or double-click the title bar.

Keys:	CTRL+F10 enlarges a document window.


Next Window command (document Control menu)

Use this command to switch to the next open document window.  PC411 determines which window is next according to the order in which you opened the windows.

Shortcut

Keys:	CTRL+F6


Previous Window command (document Control menu)

Use this command to switch to the previous open document window.  PC411 determines which window is previous according to the order in which you opened the windows.

Shortcut

Keys:	SHIFT+CTRL+F6


Close command (Control menus)

Use this command to close the active window or dialog box.

Double-clicking a Control-menu box is the same as choosing the Close command.

Note:  If you have multiple windows open for a single document, the Close command on the document Control menu closes only one window at a time.  You can close all windows at once with the Close command on the File menu.

Shortcuts

Keys: 	CTRL+F4 closes a document window

ALT+F4 closes the PC411 window or dialog box


Restore command (Control menu)

Use this command to return the active window to its size and position before you chose the Maximize or Minimize command.


Switch to command (application Control menu)

Use this command to display a list of all open applications.  Use this "Task List" to switch to or close an application on the list.

Shortcut

Keys:	CTRL+ESC

Dialog Box Options

When you choose the Switch To command, you will be presented with a dialog box with the following options:

Task List

Select the application you want to switch to or close.

Switch To

Makes the selected application active.

End Task

Closes the selected application.

Cancel

Closes the Task List box.

Cascade

Arranges open applications so they overlap and you can see each title bar.  This option does not affect applications reduced to icons.

Tile

Arranges open applications into windows that do not overlap.  This option does not affect applications reduced to icons.

Arrange Icons

Arranges the icons of all minimized applications across the bottom of the screen.


View Ruler Command
Ruler command (View menu)

<< Write application-specific help here. >>


Choose Font Dialog
Choose Font dialog box

<< Write application-specific help here. >>


Choose Color Dialog
Choose Color dialog box

<< Write application-specific help here. >>


Edit Find Command
Find command (Edit menu)

<< Write application-specific help here. >>


Find Dialog
Find dialog box

<< Write application-specific help here. >>


Edit Replace Command
Replace command (Edit menu)

<< Write application-specific help here. >>


Replace Dialog
Replace dialog box

<< Write application-specific help here. >>


Edit Repeat Command
Repeat command (Edit menu)

Use this command to repeat the last editing command carried out.  The Repeat menu item changes to Can't Repeat if you cannot repeat your last action.

Shortcut

Key:	F4


Edit Clear All
Clear All command (Edit menu)

<< Write application-specific help here. >>


Next Pane Command
Next Pane

<< Write application-specific help here. >>


Prev Pane Command
Prev Pane


Modifying the Document

This is a simple word processor which lets you edit the documents produced by PC411.


No Help Available

No help is available for this area of the window.


No Help Available

No help is available for this message box.


<< If you wish to author help specific to each message box prompt, then remove the AFX_HIDP_xxx values from the [ALIAS] section of your .HPJ file, and author a topic for each AFX_HIDP_xxx value.  For example, AFX_HIDP_INVALID_FILENAME is the help topic for the Invalid Filename message box. >>


File Print command
Print command (File menu)

Use this command to print a document.   This command presents a Print dialog box, where you may specify the range of pages to be printed, the number of copies, the destination printer, and other printer setup options.

Shortcuts

Toolbar:

Keys:	CTRL+P


Print dialog box

The following options allow you to specify how the document should be printed:

Printer

This is the active printer and printer connection.  Choose the Setup option to change the printer and printer connection.

Setup

Displays a Print Setup dialog box, so  you can select a printer and printer connection.

Print Range

Specify the pages you want to print:

All	Prints the entire document.
Selection	Prints the currently selected text.
Pages	Prints the range of pages you specify in the From and To boxes.
Copies

Specify the number of copies you want to print for the above page range.

Collate Copies

Prints copies in page number order, instead of separated multiple copies of each page.

Print Quality

Select the quality of the printing.  Generally, lower quality printing takes less time to produce.


Print Progress Dialog

The Printing dialog box is shown during the time that <<YourApp>> is sending output to the printer.  The page number indicates the progress of the printing.

To abort printing, choose Cancel.


File Print Preview command
Print Preview command (File menu)

Use this command to display the active document as it would appear when printed.  When you choose this command, the main window will be replaced with a print preview window in which one or two pages will be displayed in their printed format.  The print preview toolbar offers you options to view either one or two pages at a time; move back and forth through the document; zoom in and out of pages; and initiate a print job.


Print Preview toolbar

The print preview toolbar offers you the following options:

Print

Bring up the print dialog box, to start a print job.

Next Page

Preview the next printed page.

Prev Page

Preview the previous printed page.

One Page / Two Page

Preview one or two printed pages at a time.

Zoom In

Take a closer look at the printed page.

Zoom Out

Take a larger look at the printed page.

Close

Return from print preview to the editing window.


File Print Setup command
Print Setup command (File menu)

Use this command to select a printer and a printer connection.  This command presents a Print Setup dialog box, where you specify the printer and its connection.


Print Setup dialog box

The following options allow you to select the destination printer and its connection.

Printer

Select the printer you want to use.  Choose the Default Printer; or choose the Specific Printer option and select one of the current installed printers shown in the box.  You install printers and configure ports using the Windows Control Panel.

Orientation

Choose Portrait or Landscape.

Paper Size

Select the size of paper that the document is to be printed on.

Paper Source

Some printers offer multiple trays for different paper sources.  Specify the tray here.

Options

Displays a dialog box where you can make additional choices about printing, specific to the type of printer you have selected.

Network...

Choose this button to connect to a network location, assigning it a new drive letter.


File Page Setup Command
Page Setup command (File menu)

<< Write application-specific help here. >>